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Grievance Redressal Mechanism

At Dhanjyoti Capital, we are committed to providing exceptional customer service and resolving grievances promptly, fairly, and transparently. This Grievance Redressal Policy outlines the structured process through which customers can raise issues, escalate concerns, and expect timely resolution.

1. Objective

The purpose of this policy is to ensure all complaints and grievances from customers are resolved in a timely and satisfactory manner, in line with the guidelines prescribed by the Reserve Bank of India (RBI).

2. How to Raise a Complaint

If you face any issue related to our services, you can approach us through any of the following methods:

• Call our customer support: +91 9153887109
• Email us at: info@dhanjyoticapital.com
• Submit your query via our online form on the Contact Us page
• Write to our Registered Office:

3. Escalation Matrix

If your grievance is not resolved within the stated time frame, you may escalate it as follows:

• Level 1: Customer Support Team (response within 3 working days)
• Level 2: Grievance Officer –
  Name: Mr. Ajay Sharma
  Email: info@dhanjyoticapital.com
  Phone: +91 9153887109
  Response within 7 working days
• Level 3: Nodal Officer (Final escalation) –
  Name: Ms. Priya Mehta
  Email: info@dhanjyoticapital.com
  Response within 12 working days

4. Turnaround Time

We aim to resolve all customer grievances as quickly as possible. Below is the indicative resolution timeline:

• First response: within 48 working hours
• Resolution: within 7–12 working days (depending on case complexity)

5. RBI Ombudsman (If Unresolved)

If your complaint is not addressed satisfactorily even after escalation to our Nodal Officer, you may lodge a complaint with the RBI Ombudsman under the Integrated Ombudsman Scheme, 2021.

6. Review & Updates

This policy will be reviewed annually or as and when there are changes in regulatory guidelines. All updates will be reflected on our website.